Privacy Policy
How we protect and handle your information
Last updated: January 2024
1. Information We Collect
At OKvidegrab, we are committed to protecting your privacy. We collect minimal information necessary to provide our video downloading service:
Information You Provide
- Video URLs that you submit for downloading
- Contact information when you reach out to us (name, email address)
- Feedback and messages you send through our contact forms
Automatically Collected Information
- IP address and general location information
- Browser type and version
- Device information and operating system
- Usage patterns and service performance data
- Cookies and similar tracking technologies
2. How We Use Your Information
We use the collected information for the following purposes:
- To provide and maintain our video downloading service
- To process your download requests efficiently
- To improve our service quality and user experience
- To respond to your inquiries and provide customer support
- To detect and prevent fraud, abuse, or technical issues
- To comply with legal obligations and enforce our terms
3. Information Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share information only in the following circumstances:
- Service Providers: With trusted third-party service providers who assist in operating our service
- Legal Requirements: When required by law, court order, or government request
- Safety and Security: To protect the rights, property, or safety of our users or others
- Business Transfers: In connection with a merger, acquisition, or sale of assets
4. Data Storage and Security
We implement appropriate security measures to protect your information:
- Secure servers with encryption protocols
- Regular security audits and updates
- Limited access to personal information by authorized personnel only
- Automatic deletion of temporary files and download links
Data Retention: We do not permanently store downloaded videos or your personal files. Temporary processing data is automatically deleted within 24 hours.
5. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience:
- Essential Cookies: Required for basic service functionality
- Analytics Cookies: To understand how our service is used and improve performance
- Preference Cookies: To remember your settings and preferences
You can control cookie settings through your browser preferences.
6. Your Rights and Choices
You have the following rights regarding your personal information:
- Access: Request information about data we have collected about you
- Correction: Request correction of inaccurate or incomplete information
- Deletion: Request deletion of your personal information
- Opt-out: Unsubscribe from communications or disable certain data collection
- Data Portability: Request a copy of your data in a portable format
To exercise these rights, please contact us at privacy@okvidegrab.com
7. Children's Privacy
Our service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information promptly.
8. International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by:
- Posting the updated policy on our website
- Updating the "Last updated" date at the top of this policy
- Sending email notifications for significant changes (if you have provided your email)
10. Contact Information
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Email: privacy@okvidegrab.com
Subject Line: Privacy Policy Inquiry
We will respond to your inquiry within 30 days of receipt.